COVID-19 Support and Resources

Community Resources for Individuals, Families, and Children With Behavioral Health Challenges During the COVID-19 Pandemic

Crisis Services

UR Medicine: Behavioral Health Crisis Call Line
o 585-275-8686
o Hours: Monday-Friday: 7 am – 8 pm; and Saturday, Sunday and Holidays: 10 am – 6:30 pm
o Licensed clinicians can help to determine level of care needed and connect families with
appropriate services; for youth and adults.

Trevor Project
o TrevorLifeline 1-866-488-7386
o TrevorText – text Start to 678678 – confidential text messaging with a counselor, available 24/7.
o https://www.thetrevorproject.org/
o Provides crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender
and questioning (LGBTQ) young people ages 13-24.


COVID-19 Emotional Support Hotline (24 hours)
o For youth and adults @ 844-863-9314


National Suicide Prevention Hotline (24 Hours)
o Free and confidential prevention and crisis resources for people in distress.
o 800-273-8255 or online chat platform @ https://suicidepreventionlifeline.org/chat/


National Parent Helpline
o Emotional support and problem-solving help for parents.
o Available Monday through Friday, 1-10 pm @ 855-427-2736


Disaster Distress Helpline
o Call 1-800-985-5990 or text TalkWithUs to 66746.The Disaster Distress Helpline (DDH) provides
crisis counseling and support for anyone in the U.S. experiencing distress or other behavioral health
concerns related to any natural or human-caused disaster, including public health emergencies.

Crisis Text Line
o Text MHA to 741741, and you will be connected to a trained Crisis Counselor. Crisis Text Line
provides free, text-based support 24/7.

Web-Resources Line

211/LIFE LINE:
o https://www.211lifeline.org/
o 211/LIFE LINE is here for everyone, every day, anytime. Community members get connected with
experienced telecounselors by simply dialing 211 for free and confidential assistance connecting to
vital services within the community (locating basic resources like food, clothing, shelter) or need
crisis stabilization


Kids Thrive 585:
o https://kidsthrive585.org/
o Child-focused Rochester, NY area non-profit (501c3) organization that highlights good work
occurring throughout the community and improves access to resources for children, caregivers and
child advocates.

National Suicide Prevention Hotline (24 Hours)
o Free and confidential prevention and crisis resources for people in distress.
o 800-273-8255 or online chat platform @ https://suicidepreventionlifeline.org/chat/

National Parent Helpline
o Emotional support and problem-solving help for parents.
o Available Monday through Friday, 1-10 pm @ 855-427-2736


Rochester Parent Network Nurse Line
o 585-292-Baby (585-292-2229)

Community-Based Support

Compeer Rochester
o 585-546-8280
o 259 Monroe Avenue, Rochester, New York
o https://www.compeerrochester.org/home
o Big Brother/Big Sister-type mentor program for youth with mental health challenges
Accepting referrals via email. Parent orientation will not be setup until their office re-opens.

Center for Teen Empowerment
o 585-697-3464
o https://teenempowerment.org/
o Employs Rochester youth who engage their peers, adults, and community leaders in youth-led
initiatives.


Pathways to Peace
o 585-428-6339
o https://www.cityofrochester.gov/pathwaystopeace/
o Peace Manager of Youth Outreach & Violence Prevention


Monroe County Office of Mental Health
o https://www2.monroecounty.gov/mh-index.php#MentalHealth
o Children’s SPOA
 https://www2.monroecounty.gov/mh-CYSPOANew

Child and Family Treatment and Support Services
 https://www2.monroecounty.gov/mh-CFTSS

LGBTQ

Trevor Project
o TrevorLifeline 1-866-488-7386
o TrevorText – text Start to 678678 – confidential text messaging with a counselor, available 24/7.
o https://www.thetrevorproject.org/
o Provides crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender
and questioning (LGBTQ) young people ages 13-24.

Trillium Health
o 585-545-7200
o Primary Care and other health services

o https://www.trilliumhealth.org/en/news/146/trillium-health-earns-2019-lgbtq-health-care-
equality-leader-designation

Golisano Children’s Hospital Gender Health Services
o 585-275-2964
o Provides services to aid families, youth, and young adults who identify as transgender, gender fluid, or have other questions or concerns about their gender.
o https://www.urmc.rochester.edu/childrens-hospital/adolescent/gender-health-services.aspx

Domestic Violence / Intimate Partner Violence

Willow Domestic Violence
o 585-232-5200
o 24-Hour Hotline 585-222-SAFE (585-222-7233)
o 24-Hour Text Line 585-348-SAFE (585-348-7233)
o TTY Line: 232-1741
o https://willowcenterny.org/


HEAL
o 585-275-HEAL (585-275-4325)
o Program Offers Holistic Care For Victims of Interpersonal Violence.

o https://www.urmc.rochester.edu/news/story/4721/heal-program-offers-holistic-care-for-victims-
of-interpersonal-violence.aspx

RESOLVE of Greater Rochester
o 585-425-1580
o https://www.resolve-roc.org/


RESTORE Sexual Assault Services
o 585-546-2777
o Hotline 1-800-527-1757
o https://restoresas.org/


Saathi of Rochester
o 585-234-1050
o https://www.facebook.com/saathiofrochester/

Parent Groups

Compeer Rochester
o 585-546-8280
o 259 Monroe Avenue, Rochester, New York
o https://www.compeerrochester.org/home
o Big Brother/Big Sister-type mentor program for youth with mental health challenges
Accepting referrals via email. Parent orientation will not be setup until their office re-opens.

Mental Health Association
o 585-325-3145
o 320 N. Goodman St., Rochester, NY
o https://www.mharochester.org/


Peter Castle Family Resource Center

o 585-436-0370
o 555 Avenue D, Rochester, NY
o https://www.rcsdk12.org/domain/7158

Southwest Family Resource Center

o 585-436-0482
o 89 Genesee Street, Bishop Kearney Building, 2nd Floor, Rochester, NY
o https://www.rcsdk12.org/Page/25371

Information About COVID for Children

Talking To Children about COVID-19

o https://www.nasponline.org/resources-and-publications/resources-and-podcasts/school-climate-
safety-and-crisis/health-crisis-resources/talking-to-children-about-covid-19-(coronavirus)-a-parent-
resource

o https://www.urmc.rochester.edu/childrens-hospital/coronavirus-information-for-
families/resources-for-families.aspx

COVID-19 Resources for Parents of Children with Intellectual or Other Developmental Disabilities

o https://www.mghclaycenter.org/hot-topics/7-ways-to-support-kids-and-teens-through-the-
coronavirus-pandemic/

o https://www.zerotothree.org/resources/3265-answering-your-young-child-s-questions-about-
coronavirus