Resources

Community Resources for Individuals, Families, and Children With Behavioral Health Challenges

Crisis Services

UR Medicine: Behavioral Health Crisis Call Line

• 585-275-8686
• Hours: Monday-Friday: 7 am – 8 pm; and Saturday, Sunday, and Holidays: 10 am – 6:30 pm
• Licensed clinicians can help to determine the level of care needed and connect families with
  appropriate services; for youth and adults.

Trevor Project

• TrevorLifeline 1-866-488-7386
• TrevorText – text Start to 678678 – confidential text messaging with a counselor, available 24/7.
• https://www.thetrevorproject.org
• Provides crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender, and questioning (LGBTQ) young people ages 13-24.

COVID-19 Emotional Support Hotline (24 hours)

• For youth and adults @ 844-863-9314

National Suicide Prevention Hotline (24 Hours)

• Free and confidential prevention and crisis resources for people in distress.
• 800-273-8255 or online chat platform @ https://suicidepreventionlifeline.org/chat

National Parent Helpline

• Emotional support and problem-solving help for parents.
• Available Monday through Friday, 1-10 pm @ 855-427-2736

Disaster Distress Helpline

• Call 1-800-985-5990 or text TalkWithUs to 66746. The Disaster Distress Helpline (DDH) provides
  crisis counseling and support for anyone in the U.S. experiencing distress or other behavioral health
  concerns related to any natural or human-caused disaster, including public health emergencies.

Crisis Text Line

• Text MHA to 741741, and you will be connected to a trained Crisis Counselor. Crisis Text Line
  provides free, text-based support 24/7.

Web-Resources Line

211/LIFE LINE:

• https://www.211lifeline.org
• 211/LIFE LINE is here for everyone, every day, anytime. Community members get connected with
  experienced telecounselors by simply dialing 211 for free and confidential assistance connecting to
  vital services within the community (locating basic resources like food, clothing, shelter) or need
  crisis stabilization

Kids Thrive 585:

• https://kidsthrive585.org
• Child-focused Rochester, NY area non-profit (501c3) organization that highlights good work
  occurring throughout the community and improves access to resources for children, caregivers and
  child advocates.

National Suicide Prevention Hotline (24 Hours)

• Free and confidential prevention and crisis resources for people in distress.
• 800-273-8255 or online chat platform @ https://suicidepreventionlifeline.org/chat

National Parent Helpline

• Emotional support and problem-solving help for parents.
• Available Monday through Friday, 1-10 pm @ 855-427-2736

Rochester Parent Network Nurse Line

• 585-292-Baby (585-292-2229)

Community-Based Support

Compeer Rochester

• 585-546-8280
• 259 Monroe Avenue, Rochester, New York
• https://www.compeerrochester.org/home
• Big Brother/Big Sister-type mentor program for youth with mental health challenges
  Accepting referrals via email. Parent orientation will not be setup until their office re-opens.

Center for Teen Empowerment

• 585-697-3464
• https://teenempowerment.org
• Employs Rochester youth who engage their peers, adults, and community leaders in youth-led
  initiatives.

Pathways to Peace

• 585-428-6339
• https://www.cityofrochester.gov/pathwaystopeace
• Peace Manager of Youth Outreach & Violence Prevention

Monroe County Office of Mental Health

• https://www.monroecounty.gov/mhyouth-spoa
• https://www.monroecounty.gov/mh

Child and Family Treatment and Support Services

• https://www.monroecounty.gov/mhyouth-cftss

LGBTQ

Trevor Project

• TrevorLifeline 1-866-488-7386
• TrevorText – text Start to 678678 – confidential text messaging with a counselor, available 24/7.
• https://www.thetrevorproject.org
• Provides crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender, and questioning (LGBTQ) young people ages 13-24.

Trillium Health

• 585-545-7200
• Primary Care and other health services
• https://www.trilliumhealth.org/en/news/146/trillium-health-earns-2019-lgbtq-health-care-equality-leader-designation

Golisano Children’s Hospital Gender Health Services

• 585-275-2964
• Provides services to aid families, youth, and young adults who identify as transgender, gender fluid, or have other questions or concerns about their gender.
• https://www.urmc.rochester.edu/childrens-hospital/adolescent/gender-health-services.aspx

Domestic Violence / Intimate Partner Violence

Willow Domestic Violence

• 585-232-5200
• 24-Hour Hotline 585-222-SAFE (585-222-7233)
• 24-Hour Text Line 585-348-SAFE (585-348-7233)
• TTY Line: 232-1741
• https://willowcenterny.org

HEAL

• 585-275-HEAL (585-275-4325)
• Program Offers Holistic Care For Victims of Interpersonal Violence.
• https://www.urmc.rochester.edu/news/story/4721/heal-program-offers-holistic-care-for-victims-of-interpersonal-violence.aspx

RESOLVE of Greater Rochester

• 585-425-1580
• https://www.resolve-roc.org

RESTORE Sexual Assault Services

• 585-546-2777
• Hotline 1-800-527-1757
• https://restoresas.org

Saathi of Rochester

• 585-234-1050
• https://www.facebook.com/saathiofrochester

Parent Groups

Compeer Rochester

• 585-546-8280
• 259 Monroe Avenue, Rochester, New York
• https://www.compeerrochester.org/home
• Big Brother/Big Sister-type mentor program for youth with mental health challenges
• Accepting referrals via email. Parent orientation will not be setup until their office re-opens.

Mental Health Association

• 585-325-3145
• 320 N. Goodman St., Rochester, NY
• https://www.mharochester.org

Peter Castle Family Resource Center

• 585-436-0370
• 555 Avenue D, Rochester, NY
• https://www.rcsdk12.org/domain/7158

Southwest Family Resource Center

• 585-436-0482
• 89 Genesee Street, Bishop Kearney Building, 2nd Floor, Rochester, NY
• https://www.rcsdk12.org/Page/25371